An AI agent for Odoo that serves your customers on WhatsApp.
Your customers ask about their order, check stock or want to place a new order. The agent looks it up in Odoo, answers over WhatsApp or email and creates the order once the customer confirms. We implement it with you.
WhatsApp · Orders and deliveriesExampleHi, where is my order 4471?
Odoo · get_order(4471) · 1.1 s
Your order 4471 left today at 9:40 on the North route. It arrives tomorrow between 10 am and 2 pm.
Thanks. Do you have 40 boxes of 1/4 screws?
Odoo · check_stock · 0.9 s
Yes, in stock. 40 boxes of 1/4 screws, delivered Thursday. Should I place the order?
The questions your team answers today, resolved with Odoo data.
- Order status
The agent identifies the customer by phone number and only shares information about their own orders.
- Stock and list prices
It checks stock by warehouse without showing internal costs or margins.
- New orders with confirmation
It prepares a summary with the total and date, and only creates the order in Odoo when the customer says yes.
From discovery to a live agent on your Odoo.
- 01We pick one process
For example, order status over WhatsApp. We define what it should resolve and what it must not do.
- 02We connect Odoo with a service user
Community or Enterprise, on Odoo.sh or your own server. The agent respects that user's permissions.
- 03We enable only the operations it needs
Look up orders, stock, customers or invoices, and create orders if you decide to.
- 04We test it and it goes live
With test cases from your real conversations. You oversee it from the dashboard and the activity log.
- Look up order status for the customer who is writing
- Check stock by warehouse
- Create orders with the customer's confirmation
- Offer discounts or special prices
- See costs or margins
- Cancel orders
What Lummy adds to your Odoo.
Odoo already includes AI tools for your internal users. Lummy adds an agent that serves your customers on their channels and works inside Odoo within clear limits.
- WhatsApp and email support
Your official WhatsApp Business number and your Gmail, Google Workspace or Microsoft 365 inboxes.
- A log of every operation
What the agent looked up and wrote in Odoo, with the system's response. It can't be edited or deleted.
- A dedicated implementer
Someone from Lummy configures, tests and corrects the agent. You don't have to write code.
Which Odoo versions work?
Odoo Community and Enterprise, on Odoo.sh or self-hosted. During discovery we review your version and the modules you use.
Can the agent see everything in Odoo?
No. It connects with a service user and respects that user's permissions, and it only uses the operations we enable for its task.
Can it create orders in Odoo?
Yes, if you enable it. Before creating an order it shows the customer a summary with the total, and it only creates the order once the customer confirms.
Do I need Odoo's WhatsApp app?
No. The agent connects to your WhatsApp Business account through Meta's sign-up flow and queries Odoo on its own.
What happens with what the agent can't resolve?
It hands the conversation to your team with a summary. Uncertain answers show up in “To review” so you can correct them.
BOOK A DISCOVERY CALLThat backlog of work
already has a next step.
Tell us which Odoo version you use and what your customers ask.
We start with what your business needs solved.